Version 2.0
Effective Date: July 24, 2026
Welcome to Cinerey Studios.
Our goal is to provide professional, reliable, and high-quality real estate media services while maintaining clear expectations for everyone involved.
By booking a service, paying an invoice or retainer, accessing an Aryeo gallery, downloading media, confirming a booking by text or email, replying “AGREE,” or otherwise using media created by Cinerey Studios, you acknowledge that you have read and agree to these Terms & Conditions.
These Terms apply to all photography, videography, drone services, floor plans, measurements, 3D tours, property websites, virtual staging, AI-assisted editing, digital media, and related services provided by Cinerey Studios unless different terms are confirmed in writing.
Cinerey Studios provides real estate media and related visual marketing services.
The services and deliverables included in each project are limited to those identified in the confirmed booking, quotation, invoice, package, or selected add-ons.
Examples may include:
Services not included in the original booking may be added to the invoice and are subject to availability.
Real estate media is generally delivered through Aryeo, a professional media delivery and property-marketing platform.
Once post-production is complete, the client will receive access to a private Aryeo gallery containing the deliverables included with the purchased services.
Cinerey Studios may use another reasonable delivery method when necessary.
Property websites, galleries, virtual tours, floor plans, and other hosted products may rely on third-party service providers. Cinerey Studios cannot guarantee the uninterrupted or permanent operation of third-party platforms.
Unless otherwise agreed in writing, full payment is required before downloadable media is released.
Aryeo may accept secure online payments through the payment methods enabled by Cinerey Studios. Download access generally activates automatically after payment is successfully confirmed.
Alternative payment arrangements, including electronic transfer, must be approved by Cinerey Studios. Access may require manual activation after an alternative payment is received.
Cinerey Studios may withhold downloads, remove download permissions, suspend hosted services, or pause future work while an account remains unpaid.
Clients are encouraged to download and securely store all delivered media immediately after receiving access.
Unless different invoice terms are provided, invoices are due according to the due date displayed on the invoice.
If an invoice remains unpaid seven calendar days after delivery or its stated due date, Cinerey Studios may apply a late charge of 2% per month, equivalent to 24% per annum when calculated without compounding, where permitted by law.
Cinerey Studios may also suspend gallery access, hosting, licensing rights, future bookings, or ongoing services until the outstanding balance is paid.
The client remains responsible for reasonable collection costs incurred in recovering an overdue balance, where permitted by law.
Pricing is based on the information provided when the service is booked.
Unless otherwise stated, square-footage pricing is based on the property’s total finished area, including all finished levels and finished basement areas.
If the actual property size, finished area, number of structures, travel requirements, scope of work, or requested services exceed the information selected during booking, Cinerey Studios may adjust the invoice to reflect the correct service tier or additional work required.
The client is responsible for providing accurate booking information. Cinerey Studios is not required to honour pricing resulting from an incorrect property size, incomplete property description, technical error, or obvious pricing mistake.
Detached garages, workshops, garden suites, secondary dwellings, extensive outbuildings, large properties, commercial spaces, amenities, or additional structures may require separate pricing.
Applicable taxes are added to invoices as required.
This may include:
Taxes may apply to services, add-ons, travel charges, return visits, editing fees, hosting extensions, archive retrieval, cancellation charges, and other taxable amounts.
Travel charges may apply outside Cinerey Studios’ regular service area. Any known travel charge will normally be disclosed before the booking is completed or added when the actual location is confirmed.
Promotional codes and introductory offers may:
Cinerey Studios may reject or remove a promotion used outside its stated conditions.
Complimentary services, free edits, discounts, promotional extras, courtesy work, special pricing, re-delivery, archive assistance, and other goodwill accommodations are provided at the discretion of Cinerey Studios.
A complimentary service or exception does not create an entitlement, contractual precedent, or expectation that the same service, pricing, revision, accommodation, or exception will be provided on future projects.
The client is responsible for ensuring that Cinerey Studios has safe, timely, and lawful access to the property at the scheduled appointment time.
Access instructions, lockbox information, alarm instructions, parking details, tenant requirements, building access procedures, and special property conditions should be provided before the appointment.
The client confirms that they have obtained any permission required for Cinerey Studios and its photographers, operators, subcontractors, or assistants to enter and photograph the property.
Cinerey Studios is not responsible for delays or incomplete services caused by:
The property must be fully photo-ready at the scheduled start time.
This includes, where applicable:
Cinerey Studios photographs the property in the condition presented at the time of the appointment.
Photographers are not responsible for cleaning, organizing, staging, making beds, removing garbage, washing surfaces, concealing defects, performing repairs, handling personal belongings, or moving heavy, fragile, valuable, hazardous, or oversized objects.
Minor adjustments may be made at the photographer’s discretion when time and safety allow, but this is not guaranteed.
If the photographer is delayed because the property is not ready, access is unavailable, trades remain on-site, occupants are not prepared, pets are unsecured, or the client requests that work pause, Cinerey Studios may charge waiting time of:
$45 per hour, billed in 15-minute increments.
If the appointment cannot reasonably be completed and a second visit is required, Cinerey Studios may charge:
A $99 return-visit fee, plus travel charges and the cost of any services or add-ons that must be repeated.
Return visits required because of property changes, renovations, flooding, construction, replacement furnishings, seasonal changes, missed areas, client instructions, or conditions outside Cinerey Studios’ control are treated as new services unless otherwise agreed in writing.
Cancellations or rescheduling requests should be provided as early as possible.
Cinerey Studios may charge:
A rescheduling or cancellation charge may be waived at Cinerey Studios’ discretion.
Weather-related rescheduling will be handled according to the services affected. Interior services may still proceed even when exterior or aerial conditions are unsuitable.
Cinerey Studios may reschedule an appointment because of illness, emergency, equipment failure, unsafe conditions, severe weather, transportation interruption, or another circumstance outside its reasonable control.
Turnaround times are estimates based on the service or package purchased.
Delivery timelines are based on the turnaround shown for the booked service or package and begin at the end of the day the shoot is completed, provided:
• Required access has been provided.
• Required client information has been received.
• Required selections or approvals have been submitted.
• Any applicable payment requirements have been satisfied.
Where proofing or client selections are required, turnaround begins at the end of the day the completed selections are received.
Turnaround may be affected by project size, requested revisions, weather, drone restrictions, editing complexity, high-volume periods, third-party processing, equipment issues, internet outages, holidays, or circumstances outside Cinerey Studios' reasonable control.
Rush delivery may be available for an additional fee but is not guaranteed until confirmed in writing.
Photo packages include up to the number of final edited images stated in the selected service tier.
The final number of delivered images may depend on the property’s size, layout, condition, features, duplicate compositions, and the photographer’s professional judgment.
Images beyond the package’s included limit may be available through an additional-edited-photo add-on or a revised package tier.
Photos are normally delivered as edited, export-ready digital files suitable for their intended MLS, website, and social-media use.
RAW files, source files, layered project files, unedited photos, unused photographs, and intermediate edits are not included unless separately purchased and confirmed in writing.
Cinerey Studios is not responsible for reduced resolution, cropping, colour shifts, compression, playback issues, processing, rejection, or quality loss caused by MLS systems, social-media platforms, listing websites, devices, browsers, messaging applications, or other third-party services.
Videos are produced according to the format, orientation, approximate duration, features, and editing level described in the purchased service.
Final duration may vary depending on the property, captured footage, pacing, selected music, narration, and creative requirements.
Cinerey Studios retains reasonable creative discretion over:
Licensed or royalty-cleared music is used unless otherwise agreed in writing.
Music availability can vary by platform, region, account type, and licensing arrangement. Cinerey Studios does not guarantee that a particular song or audio track will remain available on every platform.
Clients may add trending or platform-native audio after delivery where appropriate.
Voiceover, scripts, on-camera presentation, captions, additional orientations, alternate edits, and RAW footage are included only when specified in the purchased service.
Floor plans, measurements, calculated areas, room labels, dimensions, and related property information are prepared for real estate marketing and general informational purposes.
They are not:
Where RMS, GLA, iGUIDE, Matterport, CubiCasa, or another measurement service is purchased, Cinerey Studios follows a workflow appropriate to the service and applicable region.
Measurements and calculated areas may vary because of property accessibility, wall thickness, finishes, renovations, irregular construction, hidden areas, equipment limitations, interpretation standards, or property complexity.
Any stated accuracy level is a target and not an absolute guarantee.
Clients, buyers, sellers, agents, builders, and other users should independently verify measurements or property information when accuracy is material to a transaction, renovation, valuation, financing, construction project, or legal decision.
iGUIDE, Matterport, and similar services may include floor plans, measurements, virtual tours, analytics, reports, or other features according to the purchased product.
Processing times and continued availability may depend on the applicable third-party platform.
Matterport tours are hosted for the period stated in the product description, commonly three months unless another period is specified.
After the included hosting period:
Transfer availability depends on the third-party platform, account compatibility, applicable fees, and technical limitations.
iGUIDE analytics, branded features, premium reports, hosting, floor-plan revisions, and other optional services are included only where identified in the purchased service.
One round of reasonable minor revisions is included when requested within three business days of delivery, unless the product description states otherwise.
Minor revisions may include limited corrections such as:
Minor revisions do not include a complete re-edit, change in creative direction, restaging, reshooting, new deliverables, extensive retouching, or work that was not included in the original booking.
Additional fees may apply to:
Revision requests should be submitted together in one organized message through email or Aryeo where available.
Cinerey Studios may determine whether a request is a correction, minor revision, advanced edit, or new service.
Cinerey Studios may use artificial intelligence and other digital tools as part of its editing workflow.
AI-assisted or digitally altered services may include:
These services are intended for visual marketing and illustrative purposes.
AI-assisted results may contain minor imperfections, inconsistencies, or interpretations. Cinerey Studios will make reasonable efforts to provide a professional result but does not guarantee that every generated detail will perfectly represent the physical property.
Digitally altered media must not be used to intentionally conceal a material property defect, misrepresent the permanent condition of the property, or deceive prospective buyers, tenants, or other viewers.
The client is responsible for determining and following all disclosure, labelling, advertising, brokerage, MLS, REALTOR®, Airbnb, platform, and legal requirements applicable to altered media.
Where disclosure is required, the client is responsible for ensuring that appropriate disclosure remains visible wherever the media is published.
Unless otherwise agreed in writing, all photographs, videos, floor plans, graphics, websites, edits, tours, source files, and other creative works produced by Cinerey Studios remain protected by copyright.
Copyright and ownership remain with Cinerey Studios.
Payment for a project does not transfer copyright. Payment provides the client with a limited licence to use the final delivered media according to these Terms.
Cinerey Studios retains the right to preserve project files, display permitted work in its portfolio, and enforce its copyright and licensing rights.
After full payment, the purchasing client receives a limited, non-exclusive, non-transferable, and non-sublicensable licence to use the final delivered media to market the photographed property for the listing or campaign for which the media was purchased.
Permitted use may include:
The licence does not permit the client to sell, transfer, assign, sublicense, or distribute the media for another party’s independent marketing use.
Unless written permission and any applicable licensing fee have been arranged, media may not be:
Sharing a gallery link for viewing does not grant the recipient a licence to download, publish, or commercially use the media.
A separate licence may be purchased for builders, designers, stagers, Airbnb or short-term rental marketing, property-management use, publications, commercial campaigns, future listings, or other extended uses.
The client’s licence is associated with the original purchasing client and the original marketing purpose.
If the property is relisted by a different agent, brokerage, seller, property manager, builder, or marketing company, the new party must obtain a separate licence before using the media.
The original client may not transfer the media licence as part of a listing cancellation, brokerage change, client handoff, or property-management change.
Cinerey Studios may provide a new licence or new media services at its current rates.
Unless the client opts out in writing before the scheduled appointment, Cinerey Studios may use selected media for legitimate portfolio and promotional purposes, including:
Cinerey Studios will use reasonable discretion regarding sensitive, occupied, off-market, or confidential properties.
A portfolio opt-out does not prevent Cinerey Studios from securely retaining files for operational, legal, backup, or recordkeeping purposes.
Cinerey Studios will not knowingly publish confidential access instructions, alarm codes, lockbox codes, financial documents, or similar sensitive information.
Cinerey Studios may collect information reasonably required to:
Information may include names, contact details, billing information, property addresses, access instructions, service history, communications, and other information voluntarily provided by the client.
Cinerey Studios may use reputable third-party providers for booking, invoicing, payment processing, file delivery, gallery hosting, cloud storage, analytics, email, virtual tours, and business administration.
Only information reasonably required for those services will be shared.
Payment-card details are generally processed by the applicable payment provider and are not intended to be directly stored by Cinerey Studios.
Cinerey Studios takes reasonable measures to protect personal information but cannot guarantee that electronic storage or transmission will be completely secure.
Clients should not send highly sensitive personal information through ordinary email, text message, booking notes, or property-access instructions unless necessary.
Privacy questions or requests may be submitted using the contact information at the end of these Terms.
Aryeo galleries and downloadable files are typically hosted for up to 12 months from the original delivery date.
Clients are responsible for downloading and securely backing up all delivered media promptly after receiving access.
After the hosting period, a gallery may be removed, disabled, or deleted without further notice.
Cinerey Studios is not a permanent cloud-storage provider. Long-term storage of delivered media remains the client’s responsibility.
If archived media remains available, Cinerey Studios may restore gallery access or re-upload the project for a:
$49 CAD archive retrieval fee, plus applicable tax.
The retrieval fee covers the search, preparation, upload, and restoration process. It does not guarantee that all original deliverables remain available.
Archived media is not guaranteed to be recoverable.
Cinerey Studios may permanently delete source files, delivered files, project files, galleries, or backups at any time after the applicable retention period.
Because real estate media services involve reserved appointment time, labour, travel, production, editing, customized deliverables, and third-party costs, all sales are final once services have been performed or media has been delivered, except where otherwise required by law.
Refunds are not provided solely because of:
If a delivered file contains a technical problem or clear processing error, the client must notify Cinerey Studios within 48 hours of delivery.
Cinerey Studios will have a reasonable opportunity to correct, replace, re-export, or re-deliver the affected item before a refund or other remedy is considered.
Any approved refund will normally be limited to the affected service or undelivered portion of the project.
Cinerey Studios may use trained employees, photographers, videographers, drone pilots, editors, assistants, measurement technicians, and independent subcontractors to perform part or all of a service.
The use of a subcontractor does not change the client’s payment responsibilities or these Terms.
Scheduling may be adjusted to assign an available qualified team member.
Cinerey Studios may pause, decline, or discontinue work when conditions appear unsafe, unlawful, inappropriate, or likely to damage equipment or property.
This may include:
The client may remain responsible for work already completed, reserved time, travel, third-party costs, and any required return visit.
Drone services are subject to:
The drone operator has final authority over whether a flight can proceed safely and lawfully.
Specific altitudes, routes, views, angles, and shots cannot be guaranteed.
If aerial services cannot be completed, Cinerey Studios may, where reasonable:
The appropriate option will depend on the booking, location, weather, restrictions, travel, and work already completed.
A return-visit or travel fee may apply when the client requests a separate aerial appointment or when circumstances at the property prevent the originally scheduled flight.
Cinerey Studios will take reasonable care while working at the property.
The client is responsible for securing valuable, fragile, confidential, hazardous, or irreplaceable belongings before the appointment.
Cinerey Studios is not responsible for pre-existing damage, unstable objects, unsecured items, concealed hazards, normal wear, property defects, or damage resulting from conditions outside its reasonable control.
Any concern regarding alleged property damage must be reported promptly and supported with reasonable evidence.
The client is responsible for reviewing final media before publishing or distributing it.
This includes reviewing:
Cinerey Studios is not responsible for inaccurate property claims, advertising representations, listing information, legal descriptions, pricing, room uses, zoning statements, or other information supplied or approved by the client.
Cinerey Studios is not liable for delay, interruption, or failure to perform caused by circumstances beyond its reasonable control.
Such circumstances may include:
Cinerey Studios will make reasonable efforts to communicate with the client and reschedule, substitute, credit, or complete affected services where practical.
To the fullest extent permitted by law, Cinerey Studios is not liable for indirect, incidental, special, punitive, or consequential loss.
This includes claims involving:
Cinerey Studios’ total liability arising from a project is limited to the amount actually paid to Cinerey Studios for the specific service giving rise to the claim.
Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded.
To the extent permitted by law, the client agrees to be responsible for claims, losses, or expenses arising from:
This section does not apply to losses caused solely by Cinerey Studios’ proven wilful misconduct or gross negligence.
Cinerey Studios may update its prices, service descriptions, hosting periods, delivery methods, fees, and Terms & Conditions from time to time.
The version in effect when the client books a project will generally apply to that project unless:
Updated Terms apply to bookings made after their stated effective date.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Cinerey Studios’ decision not to enforce a provision on one occasion does not waive the right to enforce it later.
An exception, discount, accommodation, or goodwill gesture does not permanently modify these Terms.
These Terms, together with the confirmed booking, service description, quotation, invoice, and any written project-specific agreement, form the agreement between the client and Cinerey Studios.
If a project-specific written agreement directly conflicts with these Terms, the project-specific written agreement will control only for the conflicting matter.
Verbal discussions do not modify these Terms unless confirmed in writing.
These Terms are governed by the applicable laws of the Province of Alberta and the federal laws of Canada applicable there, unless another governing law is required by legislation that cannot be excluded.
The parties agree to attempt to resolve disputes through good-faith communication before beginning formal proceedings.
Questions about these Terms, licensing, privacy, invoices, archive retrieval, or delivered media may be directed to:
Cinerey Studios
Email: cinereystudios@gmail.com
Phone: (780) 292-3011
Website: cinereystudios.com
Last Updated: July 24, 2026
Version: 2.0
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